Harla Designs is based in Brisbane, QLD, Australia.

Online customer care hours are:
Monday- Friday 8.00am - 3.00pm AEST, via live chat or email.

Outside of these hours, we will aim to resolve your enquiry within two business days.

After placing your order, you will receive a confirmation email. Once your order has been shipped, a follow-up email will be sent with your tracking number and carrier details for easy shipment tracking. Orders placed before 1:00 PM AEST are dispatched the same business day, while orders placed after this time will be dispatched the next business day.

Please note, orders cannot be modified once submitted. If you need to update the shipping address or cancel your order, contact us at harladesigns@gmail.com immediately. Changes or cancellations cannot be made once the order has been dispatched.

Express services commence after dispatch.

For real-time updates, we recommend downloading the Australia Post tracking app. If you experience any delivery issues, please reach out directly to Australia Post.

Shipping Options

• Free Standard Shipping: Orders over $100. Delivery in 3–6 business days via Australia Post.
• Standard Shipping: $10 flat rate. Delivery in 3–6 business days via Australia Post.
• Express Shipping: $15 flat rate. Delivery in 2–4 business days via Australia Post.

Authority to Leave (ATL) Terms:

• Selectable at checkout.
• Australia Post determines if a safe drop location is available.
• Proof of delivery is recorded.
• Harla Designs is not responsible for lost or stolen parcels when ATL is selected.
• No refunds or replacements will be provided.

• Exchanges: Eligible for unworn, unused items with tags attached. Request within 14 days of delivery by emailing harladesigns@gmail.com.
• Store Credit: Available for eligible returns within 14 days. Customers cover return shipping.
• Damaged or Faulty Items: Report within 7 days with photos and order details. Choose a replacement, store credit, or refund.

Note: Sale, final sale items, and gift cards are non-returnable. Harla Designs is not responsible for return shipping unless the item is faulty.

For full details, see our Returns Policy.

At Harla Designs, we are committed to protecting your personal information and ensuring your privacy. This Privacy Policy outlines how we collect, use, and safeguard your data when you visit our website or make a purchase.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, shipping address, phone number, and payment details when you make a purchase.
• Usage Data: Information about your interactions with our website (e.g., IP address, browser type, and pages visited) to improve user experience.
• Optional Information: Data you provide voluntarily, such as feedback, survey responses, or account preferences.

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Respond to customer inquiries and provide support.
• Send updates about your order, promotions, or new products (only if you’ve opted in).
• Improve our website, products, and services.

3. Sharing Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with:

• Service Providers: For order processing, shipping, or payment services.
• Legal Obligations: If required by law or to protect our rights.

4. Data Security

We implement secure measures to protect your personal information, including encryption and secure payment gateways. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access, correct, or delete your personal information.
• Opt out of marketing communications at any time by clicking "unsubscribe" in our emails or contacting us directly.
• Request details on how your data is processed.

6. Cookies

Our website uses cookies to enhance your browsing experience. Cookies help us analyze site traffic and improve functionality. You can adjust your browser settings to disable cookies, but some features may not work as intended.

7. Changes to This Policy

We may update this Privacy Policy occasionally. Any changes will be posted here, so please review it regularly.

8. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us at:
Email: harladesigns@gmail.com